PostNord Return Drop Off
With over 4,600 service points, our market-leading network gives customers the flexibility to choose the most convenient location and time for their return.
Simplifying returns
Make it easy for your customers to return a parcel while you and your customer maintain full control of returns with PostNord Return Drop Off.
Return preferences across the Nordics
PostNord Service Points remain the top choice for drop-offs across the Nordics.
What are digital returns?
Easy to implement with no coding required, digital returns reduces the workload on your customer service by allowing recipients to register their own returns.
The consumer fills in the return details in your online store and receives a QR code sent to the PostNord App, as an SMS or to an email address.
The consumer packs the return and goes to the that suits them best and shows the QR code there. A return label is printed at the service point.
The consumer receives a receipt for the submitted return and can track the parcel all the way back to you in the PostNord App.
Decathlon thrives with digital return solution, boosting customer and staff satisfaction
"This digital solution has given me time to take care of my team who, in turn, can take care of our customers. It has meant more satisfied customers and staff for Decathlon"
Pontus Björnström
Decathlon