Climate Compensation

Climate compensation is an additional service that involves PostNord providing carbon offsetting by investing the full amount payable in renewable energy production in developing countries. Renewable sources replace fossil energy production. This is done by means of UN-certified CDM (Clean Development Mechanism) projects through company 2050.

Customs management outside the EU

You can request the following additional services in connection with export declarations to countries outside the EU:

• Stamping of EUR certificate

• Classification of tariff codes

• Transit (only applies to Norway)

• Other shipping orders

Insurance

You can take out a supplementary insurance policy via PostNord. It covers all types of permitted items and types of goods, apart from goods that are already damaged or second-hand. Insurance is taken out when you order your transport and print your shipping label. 

ID Check (Sweden, Finland and Norway)

ID Check means that items are handed over to the person who receives the goods against receipt confirmation and presentation of valid ID. In Sweden delivery can, however, take place after presentation of a valid delivery code.

Signature Assurance (within Sweden)

Signature Assurance means that the recipient cannot choose ”deliver the parcel even if I am not in place” as a delivery option. The parcel is then delivered with proof of delivery.

Delivery without a POD (within Nordic region)

The item may be delivered without the recipient having received the item personally and signed for it. The delivery record* is proof that the item has been delivered.

Notification before delivery (within Sweden)

The recipient is notified via text message, email or PostNord App by the driver prior to delivery.

Driver Notification (within Nordic region)

The recipient will be telephoned by the driver before delivery.

Before 9 (within Sweden, to Norway and Finland)

Before 9 means that the goods will be delivered to the recipient before 9 a.m. on weekdays. If we do not deliver within the time limit as promised, the additional fee will be refunded to you in accordance with our delivery time guarantee. The goods shall be labelled with a Before 9 label. The additional service can be used in a limited number of locations.

Before 12 (within Sweden, to Norway and Finland)

Before 12 means that the goods will be delivered to the recipient before 12 a.m. on weekdays. If we do not deliver within the time limit as promised, the additional fee will be refunded to you in accordance with our delivery time guarantee. The goods shall be labelled with a Before 12 label. The additional service can be used in a limited number of locations.

Return to sender (within Sweden, to Norway and to Finland)

PostNord Parcel that cannot be delivered to the recipient go directly back to the sender at his expense.

Notification (within Sweden, to Norway and to Finland)

Notify your recipient, or perhaps a third party, that their parcel is on its way or has been delivered. We offer the following options for notification via sms, e-mail or PostNord App.

• Delivery Advice** (estimated delivery day) 

• Delivery Notification delivery today before 9 a.m., 12 a.m. or the end of business day

• Delivery Confirmation (the goods has been delivered*)

FlexChange (within Sweden)

PostNord notifies the recipient via sms, e-mail or PostNord App for an agreement on delivery choice, for example, alternative time interval, deliver the parcel even if I am not in place, or extend the retention time to 14 days. Some of these delivery options are available after payment by the recipient.

Collect in Store (within Sweden)

The additional service enables the Customer to choose which of the Customer’s collection points the parcel should be held at for collection.

Collect in Store - Label only (within Sweden)

Can be used if the Customer only requires notification by email or sms, followed by collection from the Customer’s collection point.

DigitalLOCK (within Sweden)

The item may be delivered to a place secured by a digital lock without the recipient having received the item personally and signed for it. The delivery record* is proof that the item has been delivered.

Early Collect (within Sweden)

Early Collect means that the goods are delivered to the service point chosen by the sender on the next normal working day. The delivery time to certain locations may be longer. The recipient is notified by sms, e-mail or PostNord App when the goods are ready for collection at the service point chosen by the sender. If the goods do not have EDI information, a reminder notification will only be sent by letter seven days after the goods have arrived at the service point.

Age check (within Sweden)

Age check is used where there is a further requirement to check that the recipient is the right age to receive the delivery: 16, 18 or 20 years old.

Extended retention time 14 days (within Sweden)

The period of retention time is extended to 14 days.

Fixed retention time 7 days (within Sweden)

The recipient will not be offered an extension of their period of retention to 14 days.

Recipient Freight (within Sweden)

The recipient pays the freight charge. This is assuming that advance information has been sent by you/the sender via EDI. Both the recipient and the sender should be credit customers.

Delivery Change (within Sweden)

You can make changes to the process before the parcel has reached the recipient, before delivery.

New delivery (within Sweden)

The additional service New delivery enables the sender or the recipient to make a subsequent request for an additional delivery attempt to the recipient’s delivery address.

Maximum size:

Length 1.75 m Length + circumference = 3 m

Minimum size:

Length 140 mm Width 90 mm Height 15 mm 

Maximum weight:

35 kilo/parcel within the Nordic region and 31,5 kilo/parcel outside the Nordic region. If dropping off at Postal service point, the maximum weight is 20 kg/parcel and the maximum length limit is 1,5 m per parcel. 

Minimum weight:

150 gram/parcel

Shipping instructions via EDI are a requirement when using parcel services : There are different ways of setting up shipping instructions:

• By using another transport administration system approved by PostNord.
• By using PostNords Booking API.
• By sending a shipping instruction file in accordance with EDI Transport instruction.

All parcels must have a freight document. An approved, standard transport label, STE, or equivalent, is used as a freight document, printed out on a laser or thermal transfer label. For further information, check the freight documents at developer. postnord.com.

Only a freight document is required for goods within the EU.

For goods outside the EU, a commercial invoice sent with the goods and invoice information via Booking API or according to PostNord´s specification are also required in addition to the freight document. Visit developer.postnord.com.