Climate Compensation Climate

Climate compensation is an additional service that involves PostNord providing carbon offsetting by investing the full amount payable in renewable energy production in developing countries. Renewable sources replace fossil energy production. This is done by means of UN-certified CDM (Clean Development Mechanism) projects through company 2050.

Insurance

You can take out a supplementary insurance policy via PostNord. It covers all types of permitted items and types of goods, apart from goods that are already damaged or second-hand. Insurance is taken out when you order your transport and print your shipping label. 

Notification by Phone (within Nordic region)

The recipient is telephoned to book a time for delivery.

Delivery without a POD (within Nordic region)

The item may be delivered without the recipient having received the item personally and signed for it. The delivery record is proof that the item has been delivered

Dangerous Goods LQ (within the Nordic region)

With PostNord Pallet you can send a limited number of dangerous goods, however, not to or from Gotland.

Private receiver direct delivery (within Sweden)

Private receiver direct delivery (within Sweden) is used when the recipient is a private individual. PostNord notifies the recipient on one occasion with a pre-arranged day of delivery, in a pre-arranged time slot. The recipient does not need to be present at delivery to confirm receipt of the goods. Notification takes place via sms, e-mail or PostNord App on 1-3 holidayfree weekday after posting. Goods are delivered to the recipient’s boundary/ ground floor before the end of the working day. When the goods have been delivered, PostNord makes a drop-off registration. The drop-off registration* then constitutes proof that the goods has been delivered. The additional services Delivery notification and Delivery Confirmation are included free of charge.

Private receiver (within Nordic region)

Private receiver is used when the recipient is a private individual. PostNord notifies the recipient on one occasion in order to agree on a delivery date and time slot. Notification takes place via sms, e-post or PostNord App on 1-3 holidayfree weekday after posting, see Delivery Time att postnord.se/ leveranstid. Notifications to the recipient include alternative delivery options. For more information about the recipient’s delivery options, see FlexChange at postnord.se. Goods are delivered to the recipient’s boundary/ground floor during the agreed holiday-free weekday before the end of the working day. The goods are delivered to the recipient or the recipient’s representative against the acknowledgement. The additional services Delivery notification and Delivery Confirmation are included free of charge. Driver Notification is also included free of charge when delivery is made against prof of delivery within Sweden.

Private receiver (outside Nordic region)

Private recipient is used when the recipient is a private individual with an address outside the Nordic region. The recipient is called to book a time for delivery. Goods are delivered to the recipient’s property boundary/street level on the agreed delivery date and within the agreed time interval.

Return Pickup, goods (within Sweden)

With Return Pickup, goods you can offer your customers a flexible return solution, with returns being collected from your customer at home. You provide your customer with a valid return shipping label and booking instructions. Your customer, the return sender, books a time for collection by us, and we will agree on the date and time of collection.

Extended retention time 14 days (within Sweden)

The period of retention time is extended to 14 days.

Fixed retention time 7 days (within Sweden)

The recipient will not be offered an extension of their period of retention to 14 days.

Pickup Handover (within Sweden)

Pickup Handover means that the returns sender cannot select “collect goods even if I’m not at home”. The goods will be handed over to the driver on collection. Pickup Handover can only be used in combination with Return Pickup, goods.

Recipient Freight (within Sweden)

The recipient pays the freight charge. This is assuming that advance information has been sent by you/the sender via EDI. Both the recipient and the sender should be credit customers.

ID Check (within Sweden)

ID Check means that items are handed over to the person who receives the goods against receipt confirmation and presentation of valid ID or valid delivery code. This code is obtained through the recipient confirming their identity via Mobilt BankID in PostNord MottagarApp. ID Check can only be used in combination with Private receiver.

Enhanced identification (within Sweden)

Enhanced identification is used in the event of an extra need to check that the recipient personally receives the goods. As well as the name and address, the recipient’s civic registration number is also checked before handed over.

Signature Assurance (within Nordic Region)

Signature Assurance means that the recipient cannot choose ”deliver the goods even if I am not at home” as a delivery option. The goods is then delivered with proof of delivery. Signature Assurance can only be used in combination with Private receiver.

Notification (within Sweden)

Notify your recipient, or perhaps a third party, that their pallet is on its way or has been delivered. We offer the following options for notification via sms, e-mail or PostNord App. • Delivery Advice (estimated delivery day) • Delivery Notification (delivery today before the end of business day) • Delivery Confirmation (the pallet has been delivered*)

Collection Request (from Sweden)

You can request collection of goods from another sender to deliver to you or to a third party with address in a country other than Sweden. You are responsible for ensuring that this sender is informed, so that the goods can be collected. Bookings can be carried out using Pacsoft Online at postnord.se before 5 p.m.

Delivery Change (within Sweden)

You can make changes to the process before the parcel has reached the recipient, before delivery. For example a change to the recipient or the recipient address, return to sender or extended retention period to 30 days. The additional service can be ordered via PostNord Portal Business or via Customer service by using the Delivery Change at postnord.se/kundservice/blanketter.

Pallett Exchange (within Sweden)

Pallett Exchange is a system used to keep track of pallet flows between customers who send goods with the service PostNord Pallet and receiving clients. The system includes approved EUR pallets. Special agreement for receiving customers required.

Postal containers as load carriers (within Sweden)

Postal containers can be used as load carriers instead of pallets/load carriers for domestic transports subject to a special fee. Postal containers are the property of PostNord. The Customer pays only for the right of use during the transportation period.

Customs management for countries outside the EU

The following additional services are available to you in connection with export declarations to countries outside the EU: • Stamping of EUR certificate • Classification of tariff codes • Transit • Other shipping orders

Full pallet

Maximum weight: 1,000 kg/pallet

Sweden

Maximum dimensions: Length 1.20 Width 0.80 m Height 2.20 m

Denmark, Norway, Finland and the rest of Europe

Maximum dimensions: Length 1.20 m Width 0.80 m Height 2.0 m

 

Half pallet

Maximum weight: 500 kg/pallet

Sweden, Denmark, Norway, Finland and the rest of Europe

Maximum size: Length 0.60 m Width 0.80 m Height 1.50 m

 

Quarter pallet

Maximum weight: 200 kg/pallet

Sweden, Denmark, Norway, Finland and the rest of Europe

Maximum size: Length 0.60 m Width 0.40 m Height 1.20 m

 

Special pallet

Maximum weight: 1000 kg/pallet

Sweden

Maximum size: Length 1.20 m Width 1.20 m Height 2.20 m

Denmark, Norway, Finland and the rest of Europe

Maximum size: Length 1.20 m Width 1.20 m Height 2.00 m

All PostNord pallet services are required to give advance electronic notification via EDI, Electronic Data Interchange. There are different ways of setting up shipping instructions: 

• By using another transport administration system approved by PostNord. 
• By using PostNords Booking API. 
• By sending a shipping instruction file in accor dance with EDI Transport instruction. 

All pallet goods must have a freight document. An approved, standard transport label, STE, or equivalent, is used as a freight document, printed out on a laser or thermal transfer label.

Only a freight document is required for goods within the EU.

For goods outside the EU, a commercial invoice sent with the goods and invoice information via Booking API or according to PostNord´s specification are also required in addition to the freight document. Visit developer.postnord.com.