PostNord Parcel Locker
PostNord Parcel Locker lets your customers collect online orders from more than 5,600 lockers across the Nordics. They get notified, open the door with their phone and have 3 days to pick up. You get full tracking from deposit to collection.
Why offer parcel locker delivery in your online shop?
Lockers give your customers a delivery choice that fits around their day, and give you a delivery option that is easy to run. Here is what changes when you offer it.
PostNord Parcel Locker at a glance
Everything you need to know when deciding which shipments suit a locker.
| Key facts for businesses | |
| Retention time | 3 days for the recipient to collect. Parcels not collected in time are returned to the sender. |
|---|---|
| Compartments | Most lockers have 16 compartments in three sizes: small, medium and large. Lockers with 32 compartments add small slim and medium slim. |
| Maximum weight | 10 kg in Sweden, Denmark and Norway. 20 kg in Finland. |
| Access | Outdoor lockers: 24/7. Indoor lockers: the opening hours of the location. |
| Notifications | SMS, email or the PostNord App when the parcel is ready. |
| Tracking | Real-time updates from deposit to pickup, with detailed data through API integration. |
| Coverage | More than 5,600 lockers across Sweden, Denmark, Norway and Finland. |
Questions? Answers.
What is the PostNord Parcel Locker delivery option?
The PostNord Parcel Locker option offers customers a flexible, accessible delivery location for parcels throughout the Nordics. Parcels are delivered to one of over 5600 PostNord Parcel Lockers, allowing recipients to choose the locker that’s most convenient for them.
With PostNord Parcel Lockers, you can track the package’s journey from collection to pickup. The recipient receives a notification via SMS, email, or the PostNord App when their parcel is ready for pickup at their selected locker, ensuring a smooth and flexible delivery experience.
How long can a parcel stay in a PostNord Parcel Locker?
The retention time is 3 days. Recipients are notified when their parcel arrives and have 3 days to collect it. Parcels that are not collected in time are returned to the sender. Where available, customers who cannot make it can ask for the parcel to be moved to a service point via the PostNord App or PostNord customer service.
How do customers collect a parcel from a PostNord Parcel Locker?
Collection takes three steps: choose PostNord Parcel Locker at checkout, wait for the notification that the parcel is ready, then open the compartment with the PostNord App. The customer stands near the locker, keeps Bluetooth switched on and opens the door with one tap. For the smoothest pickup, customers should register in the app with the same phone number and email address they used when ordering.
Are there size or weight limitations for parcels deposited in PostNord Parcel Lockers?
Most of our parcel lockers have 16 compartments in three different sizes: small, medium and large. In addition, we have parcel lockers with 32 compartments with added sizes small slim and medium slim.
Weight
Maximum weight: 10kg Sweden, Denmark, Norway, 20kg Finland
How can my business integrate PostNord Parcel Lockers into our shipping process?
We offer integration solutions, including APIs and dedicated support, to help businesses incorporate PostNord Parcel Lockers into their shipping workflows.
Can businesses track the status of parcels deposited in PostNord Parcel Lockers?
Yes, businesses can track parcel status using our tracking tools, which provide real-time updates on parcel movements from deposit to pickup. Detailed tracking information is available through our API integration.
What are the operating hours for PostNord Parcel Lockers?
Outdoor parcel lockers are accessible 24/7, while indoor parcel lockers follow the opening hours of the location where they’re installed.