INCIDENT BULLETIN

Incident Bulletin 14th April, 2025

This week's bulletin contains information about Morocco, Italy, Greece, Lebanon and Thailand.

Morocco

Report date: 7 April
Incident: Fire

Poste Maroc would like to inform that it has declared a case of force majeure following a fire on 27 March 2025 at the import warehouse in the Royal Air Maroc freight zone at Mohammed V International Airport in Casablanca.

As a result, delays are to be expected in the processing and delivery of inbound EMS items sent to the Poste Maroc office of exchange (IMPC code: MACASE).

Italy

Report date: 7 April
Incident: IT problems

Poste Italiane wishes to inform that owing to technical issues, since 22 March 2025, it has not been receiving EDI messages and EMSEVT events transmitted to its mailboxes IT102, IT103, IT501, IT330, IT301 and IT001.

Thanks to support provided by International Post Corporation, missing messages and events have slowly been reaching its systems since Friday, 4 April; however, there are still blockages, for reasons that are yet to be determined.

Processing of items originating outside the European Union has been suspended since 4 April, to prevent the risk of Import One-Stop Shop information included in the ITMATT being lost. Processing will be restarted as soon as possible, but delays are to be expected.

Greece

Report date: 8 April
Incident: Strike

Hellenic Post would like to inform that the Confederation of Greek Workers and the Association of Civil Servants have announced a 24-hour strike on Wednesday, 9 April. The air traffic controllers have also announced their participation in the strike.

This action will affect the collection and delivery of both international and domestic mail.

Lebanon

Report date: 8 April
Incident: Back to normal

LibanPost wishes to inform that postal operations have resumed as normal.

Thailand

Report date: 1 April
Incident: Back to normal

Thailand Post wishes to inform that postal operations have resumed as normal.